100%
Employee-Owned
1988
Became an ESOP
7 Years
Average Tenure
275+
Employee Owners
100%
Employee-Owned
1988
Became an ESOP
7 Years
Average Tenure
275+
Employee Owners
Creating Success With Data-Driven Solutions
Since 1947, NCM Associates has been one of the most trusted business intelligence companies across North America and beyond, providing innovative solutions that foster growth and success. From leading the way with the automotive 20 Group concept to expanding into various industries, we equip clients with valuable insights, expert guidance, and modern tools to help them thrive.
A History of Innovation
For over 75 years, NCM Associates has led the way in dealership performance solutions. From pioneering the first 20 Group model to developing advanced business intelligence tools and training programs, NCM has continually innovated to meet the evolving needs of dealers and OEMs across North America and beyond.
Our Origins
In 1945, a group of successful Ford dealerships formed the Dealer Analysis Bureau, later becoming NCM Associates’ original Automotive 20 Group. With the help of Kansas City-based Central Services, they began providing key management insights, sparking the growth of a groundbreaking approach to dealership operations.
New Horizons
By 1947, the success of the 20 Group concept had drawn widespread interest from dealers, prompting Central Services—led by C.V. Nichols, Maynard Campbell, Rudy Fick, and Bob Morrow—to expand its offerings to the broader automotive market. In 1966, Bob Morrow’s purchase of Rudy Fick’s stake led to the company’s rebranding as Nichols, Campbell & Morrow, Inc., which later became NCM Associates, an employee-owned organization committed to client success through its ESOP structure.
Innovating For Growth
By 2010, NCM responded to increasing industry demand and a critical need for knowledge by launching the NCM Institute, offering specialized training for dealership professionals. In 2012, NCM expanded its solutions with Axcessa, a powerful software platform that transforms DMS data into clear, actionable insights to support smarter, data-driven decisions.
Strategic Expansion
As part of its North American expansion, NCM acquired Canada-based Consept LLC and TSI Auto Solutions in 2018, strengthening its 20 Group services and adding SaaS solutions for OEMs and dealer networks. In 2022, NCM further broadened its reach by acquiring Spader Business Management and A World of Training, enhancing its consulting and training capabilities across multiple industries including RV, farm equipment, powersports, and marine. Then, in 2024, NCM Associates acquired Kain Automotive, a Louisville-based firm renowned for its expertise in internet sales, BDC operations, digital marketing training, and 20 Group services, further enhancing NCM's capabilities in these key areas.
Shaping the Future of
Business Excellence
Empowering Businesses With Data-Driven Solutions
At NCM Associates, we help businesses across industries unlock growth by providing actionable insights, expert coaching, and innovative tools that enable smarter decision-making and long-term success.
Innovative 20 Group Programs
We pioneered the Automotive 20 Group concept, bringing together industry leaders to share best practices, enhance performance, and drive results through collaboration and peer support.
Comprehensive Consulting & Training
Our tailored consulting services and specialized training programs empower businesses to improve operations, maximize profits, and foster continuous improvement, ensuring sustainable success in any market.
Meet Our Experts
The NCM team is a group of driven experts committed to transforming your business. With extensive industry knowledge and a results-oriented approach, we work together to deliver innovative solutions that fuel growth and drive your success forward.
