Frequently Asked Questions

An NCM 20 Group is a group of peers from non-competing markets who discuss their businesses in detail, with the expressed intent of improving sales and growing net profits using Benchmark® data. Each member agrees to invest in their peers’ success, offers honest feedback, and creates genuine accountability. All 20 Group members receive a monthly financial composite, which allows for side-by-side comparisons between peer organizations. Comparative statistical composites are an excellent accountability tool for owners and managers alike, providing a detailed review of your business.

Our 20 Group model has been empowering businesses to learn from each other since 1947. Everyone benefits from the overview of financial and operational data and processes. Shared discussions of best practices generate solutions that you can take home for implementation. Monthly financial composites allow you to compare, in detail, every facet of your operation with some of the top business operators in the country.

Locations are selected by 20 Group members. Many groups schedule meetings in a member city to conduct an on-site review and critique of the hosting company’s operation. This popular practice proves as valuable to the visitors as it is to the host.

With the assistance of your 20 Group Moderator, members of the group determine which topics are on the agenda. Generally, groups elect an executive committee or meeting chair person who works with the group’s moderator to create the meeting agenda and choose meeting locations, restaurant options, and activities.

NCM’s professional moderators are industry veterans with real-world, in-depth retail leadership experience and facilitate each 20 Group meeting. Selected members of each group act as the meeting chairperson on a rotating basis.

NCM 20 Groups typically meet several times per year, with meetings lasting 1.5 to 3 days, depending on the group’s preferences.

NCM offers a comprehensive suite of dealership training programs designed to enhance every aspect of your business.

Our programs cover key areas such as sales, customer service, leadership development, operational efficiency, and financial management. Whether you’re looking to improve team performance, optimize day-to-day operations, or enhance overall profitability, we provide tailored solutions that address the unique challenges and opportunities within your dealership.

Our expert-led courses are designed to equip your team with the skills, strategies, and knowledge necessary to drive measurable success and long-term growth.

Choosing the right training program is essential to achieving your dealership’s goals, and we make this process simple. Our Course Match Tool is designed to help you identify the best program based on your team’s specific needs, challenges, and objectives. The tool provides personalized recommendations that ensure you select a course that aligns with your current priorities.

Additionally, our experienced dealership consultants are always available to discuss your team’s unique situation and offer expert guidance throughout the selection process. Whether you’re focusing on improving sales, enhancing leadership, or optimizing operations, we’ll help you choose the program that delivers the most impact for your dealership.

NCM provides a variety of flexible training formats to accommodate your dealership’s preferences and schedule. Whether you prefer in-person or virtual learning, we have options to suit your needs.

Our in-person training includes hands-on workshops and seminars led by industry experts, allowing for direct interaction and personalized coaching. For teams who require more flexibility, we also offer virtual training programs that feature interactive courses, webinars, and online modules, enabling employees to learn at their own pace from anywhere.

Each format is designed to be engaging, effective, and tailored to maximize your team’s learning experience, ensuring they gain the skills and knowledge necessary to drive success.

Yes, we offer on-site training options for dealerships that prefer to have training provided at their location. We can tailor our training programs to fit your dealership’s specific challenges, team size, and objectives to ensure maximum impact. Contact us for more details.

Yes, NCM offers fully customizable training programs designed to meet the unique needs of your dealership. We understand that every dealership has its own set of challenges and goals, so we tailor our training to focus on the areas that matter most to your team’s success. Whether you’re looking to enhance sales performance, improve leadership skills, or streamline operations, we work closely with you to design a program that aligns with your specific objectives, ensuring maximum impact and long-term results.

When working with an NCM dealership consultant, you can expect a highly collaborative partnership focused on your dealership’s unique needs.

Our dealership consulting solutions, comprising the newest management trends and tried-and-true best practices, have a proven track record among dealers and OEMs alike. We’ve collaborated with thousands of dealers to streamline processes and increase their bottom line. We also leverage our retail expertise and understanding of our clients to help OEMs improve profits—and more importantly—relations with their dealer network.

We will provide you with actionable insights and expert guidance throughout the process, ensuring every step aligns with your goals. Our approach delivers tangible, measurable improvements, helping you achieve sustained success in an ever-changing market.

We begin with a comprehensive assessment of your dealership’s current operations, followed by a strategic plan that addresses your unique challenges. Your dealership consultant will provide ongoing support to ensure successful implementation and monitor progress to drive continuous improvement. We offer recurring visits (monthly, bi-monthly, quarterly) as well as the option to schedule a single, non-recurring visit with one of our consultants whenever the need arises.

Absolutely! Whether you’re a small, single-location dealership or a large multi-location operation, NCM’s dealership consultants tailor solutions to fit your specific needs, ensuring that you receive the right guidance and support to achieve your goals.

Our consultants specialize in addressing a wide range of challenges, including operational inefficiencies, financial management, sales strategies, customer experience, inventory management, and more. Whatever the issue, we’ll work with you to find the best solutions.

At NCM, we track your business’s progress through a comprehensive, data-driven approach. Your dedicated dealership consultant starts by conducting a thorough analysis of your current operations, identifying key areas for improvement. We then compare this baseline to industry benchmarks and past performance data to get a clear picture of your current standing.

As you implement recommended changes, your consultant continuously monitors and measures progress, comparing updated performance against the initial reports. By regularly tracking key metrics, we can pinpoint areas of concern and provide targeted recommendations to drive rapid, sustained growth. This ongoing evaluation ensures that the improvements made are not only effective but also long-lasting.

Yes, NCM consultants are happy to work with you on any area of your business, and each consultant session can be tailored to your needs. From departmental focus to a complete overview of your operations, we can visit your business to help address any challenges you’re facing, as well as any issues lurking below the surface.

To get started with NCM Core, contact our team for a demo or consultation. We’ll walk you through the setup process and help you determine the right modules and features for your specific needs.

NCM Core processes both financial and non-financial data, providing a complete view of your dealer network’s performance. The system supports various file formats, including Excel, .xml, and .txt, and integrates data from multiple DMS systems.

• eComposite™: Our reporting module offers comparative reports that quickly highlight the data you need, right from the financial statement of each dealer you evaluate. This can also help you analyze your dealer network by comparing and analyzing any group of dealerships. Whether you require regional comparisons, groups of the same size, a custom group based on numerous parameters, or multiple selections to compare dealers and groups against, it’s handled. eComposite is your essential reporting tool, as the unrivaled filtering capability gives you the power to affect change across your dealer network. Users can also preschedule their reports, which sends an alert containing a link to the desired report(s) straight to their inbox. Reports are available in Excel, PDF, and HTML formats, plus users can save reports as favorites for easy access.
• eSubmission™: NCM Core’s financial statement submission module allows each dealership to upload their data in multiple ways. Our system can accept, process, and cleanse information electronically from multiple DMS systems and in different file formats, including Excel, .xml, and .txt. This flexibility makes submitting data from your dealer network easier than ever. Admins can see who has submitted data, if it was accepted, and can set submission due dates and alerts to controllers and dealers as deadlines approach.

NCM Core offers several optional modules to enhance your reporting and forecasting capabilities:

• ePlan™: Forecasting sales, expenses, and setting attainable goals.
• eContact™: Scheduling and documenting meetings and dealer visits, with actionable follow-up tasks.

Our BI tools allow you to track key dealership metrics, including sales performance, inventory levels, financial reports, and customer engagement.

Yes, NCM offers comprehensive training and support for all of our tools. Our experienced implementation specialists will guide your team through onboarding, ensuring they are fully equipped to use the software effectively.

Additionally, our dedicated support team is always available to provide ongoing assistance, answer questions, and help with any technical challenges, ensuring you get the most out of your NCM business intelligence tools.

The ePlan™ module allows you to forecast key metrics like sales and expenses, helping you set realistic goals. Admins can review and adjust plans with each dealer to ensure alignment with business objectives.

NCM Core is designed with robust security measures to protect your data. Our platform ensures that all data submissions, reporting, and communications are secure and compliant with industry standards.

Yes, NCM Core integrates with your current DMS systems, allowing seamless data submission and reporting. It supports various data formats and provides flexibility to handle data from multiple sources. Our system accepts and processes financial and non-financial information and displays it within customized dashboards and reports that are tailored to your brand and preferences. Your homepage dashboard is host to a multitude of arrangeable widgets–each offering dynamic charts, graphs, and metrics that give you quick and easy access to the insights you need.