NCM uses advanced business intelligence tools to evaluate dealership performance, track trends, and compare against industry benchmarks. Our software analyzes data from departments like sales, inventory, service, and customer satisfaction to uncover growth opportunities and provide actionable insights. These tools enable smarter decisions that improve profitability and operational efficiency.
Strengthen Your Business and Increase Performance
"It didn't take us long to realize [Total Management 1] was just basically a goldmine if we could just learn how to mine it. We've never stopped working on that. I wouldn't say our service is perfect yet, but my God, I say, compare it to other RV dealers, we are very good."
– Ken and Andy Whiting, General Manager, Outdoor Travel
Prepare your dealership to thrive in any market with NCM’s business performance management.
Our experts help identify gaps, streamline operations, and boost profitability. With software tools, training programs, and consulting services tailored for trailer dealerships, we provide a clear path to measurable, long-term success.
NCM Trailer Services
20 Groups
Collaborate with non-competing peers to benchmark performance, share strategies, and uncover new opportunities for dealership growth.
Training
Equip your team with industry-specific skills in sales, service, leadership, and financial management through expert-led training programs.
Consulting
Work with experienced consultants to solve operational challenges, improve profitability, and align your dealership with long-term business goals.
OEM Solutions
Partner with NCM to strengthen dealer relationships, improve network performance, and drive brand consistency through consulting, training, and business intelligence.
Ready to Drive Your Business Forward?
Let NCM be your partner in growth—backed by data, power by experience, and driven by results. Let’s transform your business together.
About NCM
For more than 75 years, NCM Associates has provided countless clients with unmatched business intelligence.
We give clients the knowledge and resources they need to refine best practices, streamline their processes, and navigate market challenges.
Our 360-degree approach includes peer collaboration through 20 Groups and advanced data analysis. We support dealers, dealer groups, and OEMs in a variety of industries across North America and the Asia Pacific.
The NCM Difference
Client-Driven
Your business deserves more than generic solutions. We’ll work with you to build specific, actionable plans designed for your dealership’s needs.
Performance-Focused
NCM focuses on improving your business’s performance in sustainable and measurable ways. Your entire team will support you in achieving increased performance and beyond.
Expert Support
Whether you enroll in one of our training programs or you work with an expert trailer dealership consultant.
Take Your Dealership to the Next Level
Tell us about your business, and we’ll match the right NCM services to improve your bottom line.
Frequently Asked Questions
NCM offers consulting, performance benchmarking, custom strategy development, and staff training—all tailored to the trailer industry. We help you identify inefficiencies, track KPIs, and implement proven solutions that boost sales, improve operations, and enhance customer satisfaction for long-term dealership success.
Dealerships that partner with NCM often see gains in sales performance, inventory management, service efficiency, and overall profitability. By combining deep industry expertise with data-backed strategies, we help you strengthen operations and build a more competitive, customer-focused business.
We start with a full assessment of your business, analyzing your financials, operations, and market conditions. From there, we build a strategy that targets your unique challenges, ensuring the plan aligns with your goals and delivers measurable results.
Yes. We provide insight into your customer experience across touchpoints and deliver training to help your staff elevate service quality. Our goal is to help you build lasting customer relationships that increase loyalty and lifetime value.
Absolutely. We offer training programs for sales, service, and leadership teams. These courses focus on improving operational skills, customer service, financial management, and team performance—equipping your staff with tools to drive dealership success.
Most Trailer Dealer 20 Groups meet 1 to 3 times per year. These sessions are designed to provide in-depth discussions, strategic planning, and ongoing accountability through peer support and expert moderation.
Yes! We have groups suited for different experience levels, including those just starting out. You’ll gain valuable insights from established dealers while getting support tailored to the unique challenges of a newer operation.
Meetings include financial composite reviews, open discussions on challenges and trends, presentations on best practices, and strategic planning sessions. Many groups also conduct live dealership evaluations when hosted on-site.
A financial composite is a monthly or quarterly report that compares your dealership’s performance to others in your group and the broader trailer industry. It highlights strengths, uncovers inefficiencies, and serves as a foundation for improvement plans.
All financial data is kept confidential within the group. We ensure a trusted and private setting where members feel safe sharing performance data, discussing business issues, and offering candid advice.
In addition to trailer dealerships, NCM works with farm equipment, heavy truck, marine, RV, and bus dealerships—as well as OEMs—offering tailored consulting, training, and performance benchmarking services for each.